Managed IT Services & Annual Maintenance Contracts
Proactive IT AMC Contracts Backed by Strict Response SLAs
Eliminate unplanned downtime with scheduled preventive visits, live link monitoring, and guaranteed on-site engineering dispatch across the UAE.
Why Nalco AMC
Maintenance that stops outages before they occur
Traditional IT support is reactive: an office calls when everything is already broken, and an engineer arrives hours later without context.
Nalco AMC agreements are built on prevention. Every client is assigned a primary engineer who conducts regular physical and software inspections, maintains an exact asset register, and monitors device health continuously.
- Guaranteed 2 to 4 hour emergency on-site SLA across Dubai, Ajman & UAE
- Named engineer familiar with your server room, credentials, and topology
- Live asset registry tracking warranty dates, serials, and firmware versions
- Quarterly disaster recovery restoration drills and backup validation
Support Levels
Transparent IT AMC Packages
Choose the response window and visit cadence that fits your operational risk profile.
Bronze Support
Ideal for small offices with standard business hours and basic network requirements.
- Monthly scheduled preventive maintenance visit
- Remote helpdesk assistance (Sun–Thu 9am–6pm)
- Network switch & firewall configuration backups
- Server health & antivirus log review
- Basic asset register tracking
Silver Business
Designed for growing trading firms, clinics, and multi-user environments that cannot afford downtime.
- Bi-weekly preventive maintenance site visits
- Unlimited remote helpdesk & user support
- Automated 24/7 link & gateway ping monitoring
- Weekly verified backup test restores
- CCTV NVR storage health and clean power audit
- Dedicated named lead engineer
Gold Mission-Critical
For logistics hubs, manufacturing plants, and 24/7 facilities requiring immediate response.
- Weekly on-site preventive maintenance visits
- 24/7 emergency hotline & engineer on-call
- Standby loaner hardware (core switch & firewall)
- Real-time SNMP device telemetry & alert triage
- Full vendor management (handling Etisalat/Du ISPs)
- Executive quarterly IT review & roadmap
Engineering Discipline
What Our Engineers Actually Do On Every Visit
Preventive visits are structured engineering audits, not superficial drop-ins.
-
Thermal & Power Inspection
Thermal check of server vents, UPS battery float voltages, load balancing across phase circuits, and fan RPM validation.
-
Network Health & Port Errors
Inspection of core switch port error rates, packet collision counters, PoE thermal limits, and VLAN broadcast storms.
-
Backup Verification Drills
Performing actual file and VM restore tests to verify that scheduled snapshots are not corrupted and recovery RTO is met.
-
Security & Firmware Patching
Applying critical security patches to firewalls, switches, and server hypervisors during pre-arranged quiet maintenance windows.
Get a Customized IT AMC Proposal For Your Office
We visit your site in Ajman, Dubai, or across the UAE to count assets, inspect cabling, and present a fixed annual quote.